“The customer is always right” or “the customer is always stupid” – which one is true? Well, it is a bit like having two sets of accounting books, one for the tax office and one for private profit. Any smart manager will say “the customer is always right” to a newspaper reporter. The facts more and more show that managers think “the customer is always stupid”. (Come to think of it, lots of marriages seem to follow this kind of game script too, or am I being cynical?). Here are some links to make you think (read the comments too!): “Why we pay more for downloads” (http://www.brisbanetimes.com.au/technology/technology-news/why-we-pay-more-for-downloads-20120713-221fj.html ); “Why pay more? Because they know where you click” (http://www.brisbanetimes.com.au/it-pro/business-it/why-pay-more-because-they-know-where-you-click-20121123-29yus.html ); “Australians pay double for flights” (http://www.brisbanetimes.com.au/travel/travel-news/australians-pay-double-for-flights-20121208-2b28q.html ).
-
Recent Posts
- 277. Democracy – Comment on a Proposal
- 276. The Mental God Bot
- 275. Live and Let Live
- 274. Come the Revolution
- 273. What Is Going On Here?
- 272. God, defined
- 271. Security & the Neo-feudalists – One Dimensional Chess
- 270. King Kong and Big Data
- 269. Almost the same, almost forever (but not quite)
- 268. Trouble with the Sock God
- 267. All hidden truth to bring to light
- 266. Pity your neighbour’s cat
- 265. The Limits of Education
- 264. Evidence – The Alchemy of the Ages
- 263. When an Arm is not an Arm
- 262. The Factory Makes Six Million Left-Footed Shoes
- 261. Boo! So What Are You Afraid Of ?
- 260. Trust
- 259. What is Your Greatest Weakness?
- 258. From Small Beginnings …
Archives
- April 2014
- February 2014
- December 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- January 2012
- December 2011
- November 2011
- October 2011
- August 2011
- July 2011
- December 2010
- October 2010
- September 2010
- May 2010
- October 2009
- September 2009
- August 2009
- January 2009
- July 2008
- May 2008
- July 2007
- April 2006
- January 2006
- May 2003
- May 2002
- March 2002
- April 2001
- November 1999
- November 1991
Categories
Pages