251. The Customer is Always Stupid

The cus­tomer is always right” or “the cus­tomer is always stu­pid” – which one is true? Well, it is a bit like hav­ing two sets of account­ing books, one for the tax office and one for pri­vate profit. Any smart man­ager will say “the cus­tomer is always right” to a news­pa­per reporter. The facts more and more show that man­agers think “the cus­tomer is always stu­pid”. (Come to think of it, lots of mar­riages seem to fol­low this kind of game script too, or am I being cyn­i­cal?). Here are some links to make you think (read the com­ments too!): “Why we pay more for down­loads” (http://www.brisbanetimes.com.au/technology/technology-news/why-we-pay-more-for-downloads-20120713-221fj.html ); “Why pay more? Because they know where you click” (http://www.brisbanetimes.com.au/it-pro/business-it/why-pay-more-because-they-know-where-you-click-20121123-29yus.html ); “Aus­tralians pay dou­ble for flights” (http://www.brisbanetimes.com.au/travel/travel-news/australians-pay-double-for-flights-20121208-2b28q.html ).

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